COMPLAINTS RULES

Mala SRB Prodavnica doo operates in accordance with the laws of the Republic of Serbia and respects the rights of its customers. If you are in any doubt, please contact us immediately by phone or email. All our contacts are on the "Contact".

REASONS FOR COMPLAINTS

In the case of:

· if we send you the wrong item, and
· delivery of goods which have material defects.

Customer is obliged to first send an e-mail within 3 days of purchase or call Mala SRB Prodavnica d.o.o. at +381 11 318 7630.

Mala SRB Prodavnica d.o.o. is obliged to decide on a customer complaint within 7 days from receipt of the appeal, and that the outcome of the appeal immediately notify Customer, in writing or orally.

REPLACEMENT AND REFUND OF ARTICLES

When you return all items must be in original condition - unworn and unused, otherwise we will not be able to do refunds. At the same pack your return item in original packaging and send it to the address displayed on the site.

In that case, write your address correctly, otherwise we will not be able to provide you a refund.

Goods should be returned to:
Mala SRB Prodavnica d.o.o.
Nehruova 51a, lokal 116 TC Kula blok 44
11070 Novi Beograd
SERBIA

IMPORTANT: Items with a printing service

Items which are done press service (for example extra print names and numbers on jersey) are not subject to the right to complain unless the product itself is damaged.